MAIN PURPOSE OF THE ROLE
To manage a team of sales agents to ensure optimal sales performance and service deliverance within a leading Telecommunications corporate.
DUTIES AND RESPONSIBILITIES
- Driving team and individual performance to ensure all KPI and Targets are achieved monthly
- Tracking sales goals and communicating results and achievements
- Identify development areas of each team member and deliver effective training programmes, coaching and content to aid performance of the team
- Manage individual’s attendance, conduct and engagement, to improve team performance and overall commitment to job
- Minimise or prevent negative staff attrition to improve staff retention through wellness and engagement initiatives
- Motivate team and individuals to strive for success
- Support disciplinary proceedings by investigating team members misconduct matters, draft and issue corrective documents such as warning letters, draft and issue disciplinary notices, initiate disciplinary hearings, assist by chairing hearings for other campaigns / departments
- Encourage open communication between yourself and your individual team members through constant interaction
- Assess individual performance through observation and measurement and implement key interventions as needed
- Provide support to sales team in order to advance sales stages, guidance on processes to be followed and assist with client escalations
- Reporting – provide weekly/daily reporting on all criterias required to be measured to key stakeholders
- Manage the overall behaviour of the team
- Developing the team through motivation, counselling, and product knowledge education
- Provide detailed and accurate sales forecasts
- Handling and resolving customer complaints
- Devise strategies and sales techniques that positively impacts performance
- Collaborate and coordinate with other departments of the business to ensure success of the sales team that has variable dependencies
QUALIFICATIONS AND EXPERIENCE REQUIRED
- Matric
- Minimum 2-3 years' team leader experience in Telecommunications/ICT & Microsoft
- Ability/Experience in managing a team of agents
- All experience must be in the telecommunications sector
- Experience must include B2B sales within the telecommunications industry
- Experience with closing medium to large size business deals
- Experience with negotiating deals at exec level in the client’s environment
BEHAVIOUR AND COMPETENCIES REQUIRED
- Organised
- Systematic
- Accountable
- Honest
- Analytical
- Logical
- Display Emotional Intelligence
- Process Drive
- Leadership abilities
- Positive Personality
- Strong interpersonal skills
- Quick thinker
Salary: A Lucrative CTC is on offer.
Contract Type: Fixed Term Contract until December 2024
NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.