DUTIES AND RESPONSIBILITIES

  • Create scorecards providing accurate feedback
  • Listening to and assessing calls
  • Provide accurate feedback
  • Report on any trends or patterns that may be occurring
  • Filter information regarding non-compliance to QA Team Leader
  • Document and maintain scorecard on all assessments conducted
  • Ensure that you meet quantity and quality of calls listened to
  • Random call audits when required

MINIMUM QUALIFICATIONS AND EXPERIENCES

  • Grade 12 – which must be presented at interview stage
  • Must have a minimum of 6 months QA experience
  • Computer literate – excel skills
  • Must have contact centre experience


CHARACTERISTICS OF THE REQUIRED CANDIDATE

  • Strong administration skills and high attention to detail
  • Ability to communicate on all levels
  • Proactive , punctual, and reliable
  • Well-presented and well spoken
  • Works effectively within a variety of situations
  • Planning and organisational skills
  • Understands the importance of confidentiality
  • Ability to provide concise, well written feedback
  • Excellent listening skills
  • Deadline oriented and ability to work well under pressure

Salary: Market related