DUTIES AND RESPONSIBILITIES
- Create scorecards providing accurate feedback
- Listening to and assessing calls
- Provide accurate feedback
- Report on any trends or patterns that may be occurring
- Filter information regarding non-compliance to QA Team Leader
- Document and maintain scorecard on all assessments conducted
- Ensure that you meet quantity and quality of calls listened to
- Random call audits when required
|
MINIMUM QUALIFICATIONS AND EXPERIENCES
- Grade 12 – which must be presented at interview stage
- Must have a minimum of 6 months QA experience
- Computer literate – excel skills
- Must have contact centre experience
|
CHARACTERISTICS OF THE REQUIRED CANDIDATE
- Strong administration skills and high attention to detail
- Ability to communicate on all levels
- Proactive , punctual, and reliable
- Well-presented and well spoken
- Works effectively within a variety of situations
- Planning and organisational skills
- Understands the importance of confidentiality
- Ability to provide concise, well written feedback
- Excellent listening skills
- Deadline oriented and ability to work well under pressure
|
Salary: Market related
