Purpose of the Role

The Talent Acquisition manager partners with the recruitment team together with the Hiring managers to oversee the sourcing, interviewing, evaluation and successful placement of top talent within the contact centre.

Duties and Responsibilities

Capacity Management

The Talent Acquisition Manager is responsible for the planning, developing, and implementing an effective Talent Acquisition strategy for the contact centre which includes but is not limited to:

  • Manage capacity planning activities in line with the budget.
  • Conduct collaboration sessions with the hiring manager and recruitment officers to ensure alignment
  • Define advertising requirements
  • Well verse with impact sourcing


The Talent Acquisition Manager must be well versed with excel and able to compile, analyse and present recommendations. This takes the form of weekly, monthly, and annual reports

Recruitment tools and technology

The Talent Acquisition Manager must ensure the current Recruitment Application Tracking System (ATS) and Recruitment tools used is the best fit for purpose in order to manage and attract talent which includes but is not limited to:

  • Partner with the Marketing team to create positive brand awareness in aid of attracting suitable talent.
  • Work with Hiring managers to define recruitment guide and score cards prior to the second interview.
  • Host various recruitment activations to attract talent.

Candidate Experience

Ensure that the candidate experience is maintained at a high standard by ensuring the talent team keeps candidates informed timeously and ongoing support is provided to candidates throughout the recruitment process.

People Management

Responsible for the daily management and overall team performance of the Talent team which includes but is not limited to:

  • Performance Review and monthly 1-1 to be conducted.
  • Conduct regular meetings with the team to update them on what is required by the business.
  • Provide support and guidance to the team when required.
  • Resource planning in line with business priorities.
  • Deal with all disciplinary issues arising within the department.

Adhoc Requirements

In the general course of employment, there may be other task that fall within the Talent Acquisition Managers scope of work, such hosting workshops or supporting new projects. This could be either operational related or dictated by regulatory requirements.

Pre-assessment (Contact Centre)

The Talent Acquisition Manager will work closely with the Sales Management and Training Team to suitability assess the potential candidate.

Minimum Qualifications & Experiences

  • Grade 12
  • HR or relevant diploma/ degree
  • 3+ years experience is required in a Talent/ Recruitment Manager role
  • Must have worked in a high-volume Outbound Sales Contact Centre environment
  • Must have experience leading a contact centre recruitment team
  • Financial Services Contact Centre experience would be preferable
  • Computer literate (MS office, Word, Excel, power point and outlook)
  • Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools
  • In-depth knowledge of full cycle recruiting and employer branding techniques
  • Strong working knowledge of BCEA
  • Understand and experience specific to outbound sales environments

Behavioural Competencies

  • Approachable and ability to work in a team
  • Consistent and Process driven
  • Impactful and influential
  • Honest and open
  • Creative
  • Self-confident
  • Passionate
  • Professional
  • Excellent communication (both written and verbal)
  • Critical thinker and problem-solving skills
  • Logical and Analytical
  • Ability to multitask
  • Attention to detail
  • Ability to build relationships with internal and external stakeholders.

SALARY: Market related (Inclusive of company benefits)

NB: Please note that should you not hear from us within 14 working days from date of advert closing, please consider your application unsuccessful. Thank you for choosing Talksure as your employer of choice.