DUTIES AND RESPONSIBILITIES

  • Create scorecards providing accurate feedback
  • Listening to and assessing calls
  • Provide accurate feedback
  • Report on any trends or patterns that may be occurring
  • Filter information regarding non-compliance to QA Team Leader
  • Document and maintain scorecard on all assessments conducted
  • Ensure that you meet quantity and quality of calls listened to
  • Random call audits when required

MINIMUM QUALIFICATIONS AND EXPERIENCES

  • Grade 12 – which must be presented at interview stage
  • Must have a minimum of 6 months QA experience
  • Computer literate – excel skills
  • Must have contact centre experience
  • Must be Zulu speaking


CHARACTERISTICS OF THE REQUIRED CANDIDATE

  • Strong administration skills and high attention to detail
  • Ability to communicate on all levels
  • Proactive , punctual, and reliable
  • Well-presented and well spoken
  • Works effectively within a variety of situations
  • Planning and organisational skills
  • Understands the importance of confidentiality
  • Ability to provide concise, well written feedback
  • Excellent listening skills
  • Deadline oriented and ability to work well under pressure

Salary: R4000-R5000 (Total cost to company)

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.