To ensure existing agents are adequately prepared to meet the demands of their respective campaigns by providing them with the necessary skills and knowledge to achieve their defined targets.


  • Provide effective Sales Training to existing agents based on sound business best practices that has yielded proven results.
  • Identify common errors made on the sales floors (TNI / TNA) and ensure that this is sufficiently addressed so that historic issues are not repeated.
  • Train existing agents on aspects such as soft skills, effective communication, time efficiency, work ethic and product related information. This includes providing them with perspective, drive and motivation.
  • Creating monthly knowledge assessments for Sales Team Leaders and Agents that effectively assess the understanding of the subject matter.
  • Training techniques must be evaluated constantly to ensure that it is relevant and speaks to the needs of the agents.
  • Constant communication with relevant Sales teams to ensure training is delivered at the desired level.
  • Record keeping & reporting – Performance improvement project details to be submitted by the end of each project and submitted to the L&D coordinator.
  • Must be well prepared prior to starting any training session i.e., defined lesson plan.
  • Learning objectives are clearly defined and communicated to the class.


  • Grade 12
  • A minimum of 1-year trainer / facilitator experience.


  • Strong administration skills
  • Ability to communicate on all levels.
  • Proactive, punctual, and reliable
  • Well-presented and well spoken.
  • Works effectively within a variety of situations
  • Excellent planning and organisational skills
  • Understands the importance of confidentiality.
  • People orientated.
  • Energetic
  • Think out of the box.
  • Professional, objectivity and a good attitude
  • Ability to relate to others.
  • Good sense of judgement
  • Great Attention to detail
  • Self-motivated

R15,000-R18,000 TCTC