The role of the Business Intelligence Analyst is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business departments.


  • Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisions
  • Support the business operations in the following areas:
    • Accurate Reporting
    • Automation of manual processes
    • Analytical feedback to improve business productivity
  • Encourage and maintain a “customer service” philosophy within the BI team with business stakeholders
  • Translate business needs to technical specifications and deliver on the output
  • Debugging, monitoring and troubleshooting solutions
  • Continually look to improve resource requirements & advise the line manager of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve business
  • Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs
  • Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings
  • Provide direction regarding patterns, trends, and market analysis to drive business decisions
  • Writing relational and multidimensional database queries
  • Building, implementing and supporting the BI solutions
  • Assist in problem resolution to the team through problem research
  • Perform administrative and other ad-hoc functions as and when required by the team


    • Matric
    • Diploma in ICT and Application Development /BTech Degree in Information Technology
    • Minimum of 3 years of experience as a Business Intelligence Analyst or similar position preferred
    • 2 years' experience in a contact centre as a business intelligence analyst required
    • Accounting/Finance experience preferred
    • Familiarity with reporting in sales, marketing, and other operational departments
    • Experience in working with the following tools:
      • Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
      • MySQL
      • R / Python
    • Expert capability in Microsoft Excel
    • Knowledge of business processes and functional areas
    • Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
    • Experience in estimating solution development and delivering solutions against those estimates


    • Strong written and verbal communication
    • Excellent analytical skills
    • Strong organisational skills
    • Comfortable in a fast-paced, ever-changing environment
    • Strong interpersonal skills with the ability to build and maintain professional relationships
    • Able to work independently
    • Team player
    • Ability to multitask
    • Excellent problem solving skills
    • Pragmatic and thorough
    • Self-starter who takes ownership
    • Outcomes orientated
    • Adaptable and flexible
    • Able to work under pressure
    • Ability to take initiative
    • Innovative

    Remuneration: A market related package including benefits

    NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.